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Frequently Asked Questions
Second Delivery – Frequently Asked Questions (FAQ)
Updated: 07-15-24
What is Nissan Second Delivery?
Nissan Second Delivery is a new program that most Nissan dealerships are offering to their customers. Since new vehicles are equipped with more features and technologies than ever before, Nissan wants to ensure that you are getting the best out of your Nissan vehicle and feeling confident when you’re on the road.
How does Nissan Second Delivery program work?
You will have the opportunity to create a convenient and personalized Second Delivery appointment at the dealership when you initially purchase the vehicle, or via a link in the new owner email. During the appointment reservation process, you will be able to select the day, time and the location for your experience. In addition, you will select key vehicle features that you would like the Nissan Tech Expert to focus on during your appointment. On the day of your appointment, a Nissan Tech Expert will arrive at the designated location and meet with you for approximately one hour. This will be time well spent with a professional to help you discover all the great benefits your new Nissan has to offer.
Will there be a driving portion of the experience? If so, who drives?
There will be a driving portion if you have pre-selected a feature that requires a dynamic demonstration. In this instance, you will drive the vehicle and the Nissan Tech Expert will sit in the passenger’s seat. If you have not pre-selected a feature that requires a dynamic demonstration but realize during the appointment that you are interested in this type of feature, a demonstration will be accommodated, time permitting.
How do I change or cancel my appointment?
If you need to cancel, reschedule or make a change to your existing appointment, please refer to the link that can be found in your confirmation email. If you encounter any technical issues, please contact our Support Team at least 24 hours before your appointment at support@dopplerdrives.com or phone at (844) 624-0594 .
How can I participate in Nissan Second Delivery?
If Nissan Second Delivery is available for your vehicle, you will be prompted at the dealership by the Nissan Sales Consultant as well as receive an email invitation from Nissan.
What are the requirements to participate in Nissan Second Delivery?
Nissan Second Delivery is available to customers who purchase or lease a Nissan from a participating Nissan dealer from new dealer stock between April 1, 2024, and March 31, 2025 (“Eligible Vehicle”). Second Delivery is available only once per Eligible Vehicle and must be completed no later than April 15, 2025. Other restrictions apply. Contact participating dealer for details. Ends 3/31/25.
Can I come to the dealership for this?
Nissan Second Delivery is meant to be experienced at a convenient location such as your home or work, however, you can select the option to schedule an appointment at the dealership if desired.
Can I do this virtually?
Not at this time, but this option is being considered for future Nissan Second Delivery experiences.
Is my information kept private?
We only ask for the minimum information needed. Please refer to our Privacy Policy.
Will you try to sell me anything?
No, this experience is strictly about you getting to know and understand all the new features and technologies that your vehicle has to offer. A Nissan Tech Expert is not a Nissan Sales Consultant.
Do I need to wear a mask or show proof of vaccination?
You may wear a mask if it’s your preference, but it is not mandatory to participate, and we do not require proof of vaccination.
How long is the Nissan Second Delivery experience?
The entire experience will last approximately one hour.
Where can I get more information about Nissan vehicles?
Please visit our website at nissanusa.com or contact your local Nissan dealership.
How can I contact you?
Our Support Team is available via email at support@dopplerdrives.com or by calling (844) 624-0594 . The Support Team is available Monday–Sunday, 9:00 a.m.–7:00 p.m., ET. During non-business hours, the support phone line and email address will be monitored, and we will respond as quickly as possible.
Program Rules
Second Delivery – Program Rules
Updated: 07-15-24
- Nissan Second Delivery is a new service that select Nissan dealerships are offering to their customers. Since new vehicles are equipped with more features and technologies than ever before, Nissan wants to ensure that you are getting the best out of your Nissan vehicle and feeling confident when you’re on the road.
- If Nissan Second Delivery is available for your vehicle, you will receive an email and/or text message invitation from Nissan. If we have difficulty reaching you via email or text message, a Nissan Second Delivery Concierge may call you to schedule your appointment. If you feel that you should have received an invitation, please contact our concierge via email at support@dopplerdrives.com or phone at (844) 624-0594 .
- After receiving an invitation via email or text message, you will have the opportunity to create a convenient and personalized Nissan Second Delivery appointment. During the appointment reservation process, you will be able to select the day, time and the location for your experience. In addition, you will select key vehicle features that you would like the Nissan Tech Expert to focus on during your appointment. On the day of your appointment, a Nissan Tech Expert will arrive at the designated location and meet with you for approximately one hour. This will be time well spent with a professional to help you discover all the great benefits your new Nissan has to offer.
- There will be a driving portion if you have pre-selected a feature that requires a dynamic demonstration. In this instance, you will drive the vehicle and the Nissan Tech Expert will sit in the passenger’s seat. If you have not pre-selected a feature that requires a dynamic demonstration but realize during the appointment that you are interested in this type of feature, a demonstration will be accommodated, time permitting.
- If you need to cancel, reschedule or make a change to your existing appointment, please refer to the link that can be found in your confirmation email. If you encounter any technical issues, please contact our Nissan Second Delivery Concierge at least 24 hours before your appointment at support@dopplerdrives.com .
- Must be at least 18 years of age and have a valid United States driver's license to participate. Participants must be the registered owner of the vehicle. Only available at participating Nissan dealerships for the MY23, MY24, and MY25 ARIYA. This is a one-time only complimentary service. Restrictions apply, not everyone will qualify. Please see the FAQ for details.
- Nissan Second Delivery is meant to be experienced at a convenient location such as your home or work. If you feel that it is easier to schedule an appointment and drive to the dealership, it can be arranged directly with the dealership where you purchased the vehicle.
- You may wear a mask if it’s your preference, but it is not mandatory to participate, and we do not require proof of vaccination.